Privacy Policy

Last Updated: 8/08/2024

This Privacy Policy explains how Eco Maid services (“we”, “our”, “us”) collects, uses, shares, and protects your personal information when you use our website, mobile applications, and services (collectively, the “Services”). We are committed to safeguarding your privacy and ensuring that your personal information is protected.

1. Information We Collect

We collect and process the following types of personal information:

Personal Identification Information: Name, address, email address, phone number, and other contact details.
Payment Information: Credit/debit card details and billing information.
Profile Information: Preferences, service history, and reviews.
Technical Information: IP address, browser type, operating system, and access times.
Usage Information: Information about your interactions with our website and Services, such as search queries, booking history, and service preferences.
Location Data: If you allow location services, we may collect your precise location to provide relevant services.

2. How We Use Your Information

We use the information we collect for the following purposes:

To Provide and Improve Services: Processing bookings, managing your account, and improving our Services.
To Communicate with You: Sending confirmations, notifications, and updates regarding your bookings or inquiries.
To Process Payments: Managing payments and preventing fraudulent transactions.
To Personalise Your Experience: Tailoring services to your preferences and providing customised recommendations.
To Ensure Security: Monitoring for fraudulent activity and ensuring the security of our platform.
To Comply with Legal Obligations: Fulfilling any legal requirements, such as record-keeping and compliance with regulatory authorities.

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your information with third parties in the following circumstances:

Service Providers: We share information with trusted third-party service providers who assist us in operating our platform, processing payments, and delivering services.
Cleaners: Your contact details and service preferences are shared with cleaners you book through our platform to ensure they can deliver the service.
Legal Requirements: We may disclose your information if required by law or to protect our rights, privacy, safety, or property, or that of others.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Your Rights

You have certain rights regarding your personal information under data protection laws, including the right to:

Access: Request a copy of the personal information we hold about you.
Correction: Request correction of any inaccurate or incomplete information.
Deletion: Request deletion of your personal information, subject to certain legal obligations.
Restriction: Request restriction of processing of your personal information.
Data Portability: Request to transfer your personal information to another service provider.
Objection: Object to the processing of your personal information for direct marketing purposes.

To exercise any of these rights, please contact us at [Contact Information].

6. Cookies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences and personalise content. You can control cookies through your browser settings, but disabling them may affect your use of our Services.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by email. We encourage you to review this policy periodically to stay informed about how we are protecting your information.